Refund Policy

Effective Date: June 1, 2026

At Micro Moments Co., we reserve inventory, staff, and event dates exclusively for each client. Because of the custom nature of our services, our refund policy is designed to be fair while protecting the time and resources dedicated to your event.

Booking Retainer

A 50% non-refundable booking retainer is required to reserve your event date and rental inventory.

Once your booking is confirmed, the event date is removed from our availability and reserved exclusively for you. For this reason, the booking retainer is non-refundable under all circumstances, except where required by applicable law.

Final Payment

The remaining balance is due 14 days before your event, unless otherwise stated in your booking agreement.

Failure to make the final payment by the due date may result in cancellation of your reservation. Any payments made prior to cancellation remain subject to this Refund Policy.

Client Cancellations

If you choose to cancel your reservation:

  • The booking retainer will not be refunded.

  • Any additional payments made beyond the non-refundable booking retainer may be refunded at Micro Moments' discretion if the cancellation occurs before event preparation, inventory staging, or service commitments have begun.

  • No refunds will be issued for cancellations made within 14 days of the scheduled event date.

Rescheduling

We understand that plans can change.

Requests to reschedule your event will be considered based on inventory and staff availability. While we will make every reasonable effort to accommodate your request, rescheduling is not guaranteed.

If your requested date is unavailable, the original cancellation policy will apply.

Company Cancellations

If Micro Moments is unable to provide the contracted services due to circumstances within our control, you will receive either:

  • A full refund of all amounts paid; or

  • The opportunity to reschedule your event at no additional charge, subject to availability.

Force Majeure

Refunds are not guaranteed for cancellations or interruptions caused by circumstances beyond either party's reasonable control, including but not limited to severe weather, natural disasters, government orders, public health emergencies, utility outages, labor disputes, or other force majeure events.

Whenever possible, Micro Moments will work with you to reschedule your event or provide an alternative solution.

Damaged, Missing, or Unused Rental Items

Refunds are not provided for rental items that are:

  • Not used during your event.

  • Returned early.

  • No longer needed after delivery or setup.

If rental items are damaged, lost, or stolen while in your possession, you may be responsible for repair or replacement costs as outlined in your Rental & Event Services Agreement.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Questions

If you have questions about this Refund Policy or your reservation, please contact us at:

Micro Moments Hospitality LLC
Micro Moments Co.
Website: https://www.bookmicromoments.com
Email: hello@bookmicromoments.com